| 000 | 00503nam a2200145Ia 45e0 | ||
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| 008 | 140210n2010 ii |||gr||||Z||||||eng | ||
| 020 | _a9780749459970 | ||
| 082 | _a658 | ||
| 100 |
_aWellington, Pat, _eAuthor. |
||
| 245 | 0 |
_aEffective Customer Care _cPat Wellington _hTextual Documents |
|
| 260 |
_aNew Delhi _bKogan Page Ltd _c2010 |
||
| 300 | _a130. | ||
| 653 | _aGeneral management | ||
| 942 |
_2ddc _cTXT |
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| 999 |
_c16222 _d16222 |
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