000 00578nam a2200169Ia 45e0
008 160120n ii |||gr||||Z||||||eng
020 _a8184082428
041 _aeng
082 _a025.52
100 _aHernon, Peter,
_eAuthor.,
245 0 _aDelivering Satisfaction and Setvice Quality
_cPeter Hernon
_hTextual Documents
260 _aNew Delhi:
_bIndiana,
_c2013.
300 _a181.
653 _aLibrary operations
701 _aWhitman, John R.,
_eAuthor.
942 _2ddc
_cTXT
999 _c50859
_d50859