| 000 | 00578nam a2200169Ia 45e0 | ||
|---|---|---|---|
| 008 | 160120n ii |||gr||||Z||||||eng | ||
| 020 | _a8184082428 | ||
| 041 | _aeng | ||
| 082 | _a025.52 | ||
| 100 |
_aHernon, Peter, _eAuthor., |
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| 245 | 0 |
_aDelivering Satisfaction and Setvice Quality _cPeter Hernon _hTextual Documents |
|
| 260 |
_aNew Delhi: _bIndiana, _c2013. |
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| 300 | _a181. | ||
| 653 | _aLibrary operations | ||
| 701 |
_aWhitman, John R., _eAuthor. |
||
| 942 |
_2ddc _cTXT |
||
| 999 |
_c50859 _d50859 |
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