000 | 00578nam a2200169Ia 45e0 | ||
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008 | 160120n ii |||gr||||Z||||||eng | ||
020 | _a8184082428 | ||
041 | _aeng | ||
082 | _a025.52 | ||
100 |
_aHernon, Peter, _eAuthor., |
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245 | 0 |
_aDelivering Satisfaction and Setvice Quality _cPeter Hernon _hTextual Documents |
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260 |
_aNew Delhi: _bIndiana, _c2013. |
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300 | _a181. | ||
653 | _aLibrary operations | ||
701 |
_aWhitman, John R., _eAuthor. |
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942 |
_2ddc _cTXT |
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999 |
_c50859 _d50859 |